How Much Does Hotel Concierge Software Cost?

Complete 2026 Pricing Guide

Hotel concierge software typically costs $2-15 per room per month, depending on features, support level, and vendor. Here's what you need to know to make an informed decision.

Pricing Tier Breakdown

Budget Tier$2-5 per room/month

Basic messaging and request management. Limited integrations, minimal support. Suitable for properties testing digital concierge concept.

Best Value (Hotefy)$8-12 per room/month

Full feature set including AI recommendations, all integrations, white-label branding, and dedicated support. Best ROI for most properties.

Enterprise/Legacy$12-15+ per room/month

Custom solutions from traditional hospitality vendors. Often includes extensive customization but slower innovation and higher costs.

What Affects Pricing?

  • Property size: Most vendors offer volume discounts
  • Feature tier: AI, analytics, and advanced features cost more
  • Contract length: Annual commitments often include discounts
  • Integrations: Some vendors charge extra per integration
  • Support level: Premium support may be additional

Hidden Costs to Watch For

  • ⚠️ Setup/Implementation fees: $500-5,000 one-time
  • ⚠️ Integration fees: $200-1,000 per integration
  • ⚠️ Transaction fees: 1-3% on bookings made through platform
  • ⚠️ Additional user licenses: $50-200/month per user
  • ⚠️ Premium support: $200-500/month
  • ⚠️ Custom branding: $500-2,000 one-time

Hotefy's approach: All features, integrations, and support included in the per-room price. No setup fees, no hidden charges. What you see is what you pay.

Total Cost Example

For a 100-room hotel:

Hotefy (mid-tier pricing)$1,000/month ($10/room)
Typical competitor with fees$1,200-1,800/month effective

*Competitor estimate includes average hidden fees and add-ons

Is It Worth the Investment?

Properties using effective digital concierge solutions typically see:

  • 15-40% increase in ancillary revenue
  • 10-20% improvement in guest satisfaction scores
  • Reduced front desk workload (30-50% fewer routine calls)
  • Higher direct booking rates

For most properties, the ROI timeline is 3-6 months. The cost of nothaving effective digital concierge—in lost revenue and guest satisfaction—often exceeds the software cost.

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