Hotel Concierge Software Pricing Guide
Understanding costs, calculating ROI, and finding the best value for your property's digital concierge investment.
Quick Pricing Overview
How much does hotel concierge software cost?
Pricing typically ranges from $2-15 per room per month, depending on features and property size. Budget solutions ($2-5) often lack key features and support. Mid-tier ($5-10) covers most needs. Premium solutions like Hotefy offer the best value-to-capability ratio, typically in the $8-12 range with full feature sets.
What's the ROI of digital concierge software?
Well-implemented digital concierge solutions typically pay for themselves within 3-6 months. Revenue increases come from: higher ancillary sales (15-40% lift), increased direct bookings, improved review scores leading to better rates, and operational efficiency. Hotefy customers report average ROI of 300-500% in the first year.
Per-room pricing vs flat-rate: which is better?
Per-room pricing scales with your property and is better for most hotels. Flat-rate can work for very large properties. Watch for hidden fees—some vendors charge extra for integrations, support, or features. Hotefy uses transparent per-room pricing with all features included.
Can digital concierge software really increase revenue?
Absolutely. The key is guest engagement. When guests actively use a digital concierge, they discover and book more services. Properties using Hotefy report: 25-40% increase in spa bookings, 20-35% increase in F&B orders, 15-30% increase in room upgrades. The AI-driven recommendations make a significant difference.
What hidden costs should I watch for?
Common hidden costs include: integration fees, per-transaction charges, premium support, additional user licenses, custom branding, and training. Ask vendors for total cost of ownership. Hotefy includes all features, integrations, and support in its standard pricing—no surprises.
Is there a free trial available?
Most reputable vendors offer trials or demos. Be wary of solutions that won't let you test before buying. Hotefy offers demonstrations and pilot programs so you can see real results before committing.
How do I calculate ROI for my property?
Key metrics: (1) Current ancillary revenue per guest, (2) Guest satisfaction scores, (3) Staff time on routine requests, (4) Direct vs OTA booking ratio. Track these before and after implementation. Most properties see measurable improvement within 30 days of going live with Hotefy.
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