Implementation Guide
From selection to successful launch—what to expect when implementing digital concierge software at your property.
Typical Implementation Timeline
Implementation FAQs
How long does implementation take?
Most properties go live within 2-4 weeks. Hotefy's streamlined onboarding process includes dedicated support to ensure smooth implementation. Complex integrations or large properties may take slightly longer, but the goal is always quick time-to-value.
What integrations are essential?
At minimum: PMS integration for guest data and room status. Highly recommended: POS for F&B ordering, housekeeping systems for request routing, and booking engine for rate optimization. Hotefy offers pre-built integrations with major systems including Opera, Mews, Cloudbeds, and many others.
How much staff training is required?
Hotefy is designed to be intuitive—most staff are comfortable within 1-2 hours of training. The dashboard mimics familiar patterns from consumer apps. Ongoing training resources and support are included for staff turnover.
What about guest adoption?
Guest adoption depends heavily on how the solution is introduced. Hotefy provides marketing materials, QR code generators, and best practices for maximizing uptake. Properties following recommended rollout typically see 50%+ adoption within the first month.
Can we customize the guest experience?
Yes—branding, content, recommendations, and workflows are all configurable. Hotefy appears as your hotel's personal concierge, not a third-party app. You control what services are promoted and how the experience feels.
What if we need help after launch?
Hotefy includes ongoing support at no extra cost. You get access to customer success managers, technical support, and regular check-ins to optimize performance. The relationship doesn't end at implementation.
How do we measure success?
Key metrics to track: guest engagement rate, service request volume, ancillary revenue per guest, satisfaction scores, and staff efficiency. Hotefy's analytics dashboard makes these easy to monitor and optimize.
Ready to Get Started?
Hotefy's implementation team will guide you through every step. Most properties are live within 2-4 weeks.
Start Implementation →